COVID-19 UPDATE: Many of our products ship within 1-3 days but be prepared for delays. For some products, our fulfillment times are currently longer than usual and may continue to increase until Covid-19 is controlled.

Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customers are responsible for return shipping costs. 

Several types of goods are exempt from being returned. Perishable goods cannot be returned. Due to COVID precautions, we also temporarily do not accept returns of clothing, apparel, or sanitary or personal care goods like face masks / gaiters, face shields, etc. 

Additional non-returnable items:
Gift cards

To complete your return, please contact the Customer Care Team at info@alteregoexp.com with a brief description of why you would like to return the item. We require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Once we have processed your return request, please send returns to:
Returns / Alter Ego Expressions
300 Lenora Street
#370
Seattle, WA 98121

There are certain situations where only partial refunds are granted (if applicable)

  • Items with signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ayannaali.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ayannaali.com and send your item to: AyannaAli.com,

Alter Ego Expressions 300 Lenora St Seattle, WA 98102, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Alter Ego Expressions 300 Lenora St Seattle, WA 98102 United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.